FAQs
Cancellation/Transfer Policy:
Applicable from 2nd March 2023
We have two booking categories - Standard and Flexible
Standard - allows you to cancel or transfer your booking up to 10 days before the start of the event
Flexible - allows cancellation of your booking up to 10 days before the event or to transfer the booking to the next available session* up to just 24 hours before the event
By operating this system it allows us to maintain what we believe to be excellent value for money for our events, while giving you more choice in booking.
*if there is no future event scheduled we may provide credit to other events
All online events can be transferred up to 24 hours before the start of the session
Online Events:
I'm a beginner will it be ok for me?
Yes! Our sessions are great for beginners and improvers. Liddy takes you through the process gently and step by step. You will get advice on colour mixing, creating the base image, how to recover if you make a mistake. We encourage you to ask questions, we like a bit of chat!
While you will be on mute within the session to remove background noise so direction is clear if you need help, please take yourself off mute and ask.
How do I book?
All bookings for our online events can be made via the booking system on our home page payment can be made by credit, debit card or Paypal
How much does it cost? Our sessions range between £4.50 and £12. Paint Like... is £5
How much is it in my currency?
All our prices are stated in £GBP you can check exchange rates here XE.COM or as a rough idea:
£5 = 5.40 Euro
£5 = 6.35 US Dollars
£5 = 8.90 AUS Dollars
£5 = 471 Indian Rupee
(rates correct as at 10.30am 07/10/2020)
What time is the event in my time zone?
Our times are stated as UK Time - this may be British Summer Time (BST) or Greenwich Mean Time (GMT)
In the UK the clocks go forward 1 hour at 1am on the last Sunday in March, and back 1 hour at 2am on the last Sunday in October.
When the clocks go back, the UK is on Greenwich Mean Time (GMT).
You can check the event time in your area here World Time Converter
Can I get a recording of the live session?
We don't offer recording of our live sessions. For two reasons - Privacy, we encourage people to chat, ask questions and show their artworks during live sessions. Cost, the additional cost of storage, editing and admin would impact on the cost of the event so prices would need to rise and want to keep prices as competitive as possible to ensure our sessions are as accessible as possible.
If you prefer to watch in your own time, we have On Demand this is a library of Art Videos specially made by us, it includes Paint Like.. videos, short tutorials and many of our own favourite works. We are adding two new videos every week. Take a look with a no obligation 7 day free trial - afterwards it is the reasonable price of £5 a month.
I can't make it in time for the session I've booked.
After your payment has been processed you can manage your bookings in your profile on our website, log in using your email address and password, you will see an option to Manage Bookings, cancellations and transfers can be actioned there.
What do I need?
We try to keep the requirements very simple to ensure the sessions are as accessible as possible
Acrylic Sessions (such as Paint Like...):
Acrylic Paint - Primary Colours plus black and white (we will guide for colour mixing)
Brushes - As a basic rule you will just need a range three or four different sized brushes, small, medium and large
Brush examples (but not definitive)
Flat Brush (1/2 inch or larger), Round Brush (No2 and No4 and No8)
Canvas or Canvas Board or Cardboard (prepared with white paint) in terms of size, the choice is yours, but as a guide A4 paper size or bigger
Watercolour:
Watercolour set that includes primary colours with black and white
A range of brushes as above
Watercolour paper or a thicker paper (to absorb the paint)
For both:
You'll need a pot of water, a cloth and a smile!
Where is my Zoom link?
Your Zoom link is in the confirmation email, this email is sent immediately you make your booking online. It is sent to the email address you entered in the book system. Occasionally the confirmation email will go into junk/spam folders
especially if you've made more than one booking. You can also try to find it by searching Something Less Boring or Wix Appointments in your email account
To find the link please scroll down the email and look for Join Zoom Meeting (see highlighted below)
Where is the password?
There is no password, just click the link we will admit you from the Zoom Waiting Room
Can I book more one session at a time?
We became aware of this problem a little while back when we discovered that people actually quite liked doing our sessions! Unfortunately the answer is no. We've discussed this a number of times with Wix (who host and provide the building blocks for the website) unfortunately they have no plans to remedy this in the near future. This is one of the reasons we are bringing in SLB Gold subscription service, if you join, while you will still have to book each individual session, there will be no need to put in your payment details each time.
What is SLB Gold?
SLB Gold is a subscription service, a regular monthly payment of £27 allows you to book 6 online sessions from the Paint Like.. and Remote Art Club activities. You also have access to all the videos on SLB On Demand too. This works out at a discount of £8 in total. It is also more convenient in terms of booking, you will not need to enter payment details for each booking. Cancellation can be made at any time, there is no fixed term. Get Drawing, Collage, Wellness and other workshops are not included.
Where is my parcel?
We send all our parcels in the UK by Royal Mail second class, which is stated as 3-5 working days. We always aim to get your parcel in the mail within 24 hours of the order being made. We will contact you if we don't meet this standard. Currently the Royal Mail are experiencing delays due to staff shortages caused by the ongoing pandemic.
How can I see what's coming up?
Another limitation of our booking system, there isn't a perfect solution to this. There are four main main sources I'd suggest to try. There is a PDF "Online Schedules" at the top of the homepage on our website, this is updated approximately once a month, so not necessarily fully up to date (this is a limitation of the forgetful human who puts up the new times!). Class Schedule widget - this lives at the bottom of the homepage, this contains all the sessions available to book in a week to view order, you can book your sessions through this too. Within the booking system for most of the Paint Like sessions click Read More and scroll down, you will see upcoming dates for the given artist. Finally.....Facebook, we advertise and post all upcoming events and updates here and is probably the most up to date in terms of new sessions.
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Real Life Events - Art in the Pub, Creative Workshops, Active Creative, Walking Football
1. Coronavirus - Cancellations and Rescheduled Events
If an event is rescheduled by the SLB, your booking is still valid. We will make you aware of the rescheduling by giving you reasonable notice – 14 days. If you cannot make the new date, you are entitled to a refund of the cost of your booking.
This will be the value of the booking, the amount that you paid. You will not be entitled to a refund of your booking fee, if applicable.
Amendment - we endeavour to transfer any customer who is forced to self isolate and therefore miss their workshop to the next available session in the following month if we are able to cover their place.
2. Returns Policy Document - please click here
3. How do I know my child will be safe and secure when they attend a Something Less Boring activity
You can rest assured that we are very serious about providing our arts, crafts and sports activities in a safe and responsible manner.
Tools and materials are age and stage appropriate and where appropriate, comply with European safety guidelines.
Paint used in our pre-school classes, parties and events is washable, non-toxic and eco-friendly
Paint used for our older age group classes, parties and events is non-toxic and has been thoroughly tested to be safe and suitable for children's crafts activities.
All SLB representatives are all fully trained and DBS checked and we run risk assessments on all the activities that we provide.
We undertake risk assessments of all our activity plans and activities, as well as all the products we use, venues are checked prior to all sessions to ensure we deliver activities that are safe and suitable.
At all of our SLB sessions, there will be a minimum of one first aid trained and safeguarding trained member of staff per 12 children, giving you peace of mind at all times.
Coronavirus Addendum:
Active Creative will run with two staff onsite each day and a maximum of 12 children.
Main Points to note:
✅ We have a Covid-19 ‘Risk Assessment’, in place that adheres to government guidelines.
✅ We have an ‘Operational Guide’ in place, in order for us to adhere to the Covid-19 government guidelines.
✅ Children will be allocated ‘bubbles’ of 6 children maximum with one staff member assigned to the bubble
✅ Bubble groups will use equipment specifically allocated to them (all equipment will be sanitised throughout the day and also at the end of each day)
4. What can my child expect at an SLB Club or camp?
A morning of fun and activity in Smaller inclusive groups, for art sessions please don't come along in Sunday best! Aprons will be provided but accidents will happen! For sports sessions shin pads, trainers and water are a minimum expectation to take part. A small packed lunch or snack would also be required depending on the length of the session
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog or website
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat or enter information on our site.,or
provide us with feedback on our products or services
How do we use your information
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, in the following ways:
• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To Target Marketing output.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
How does our site handle Do Not Track signals?
We honour Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioural tracking?
It's also important to note that we allow third-party behavioural tracking
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honour opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time, you would like to unsubscribe from receiving future emails,
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
Contact Us
Info@somethinglessboring.co.uk
Terms and Conditions For £5, £10, Online and Reschedule Vouchers
TERMS AND CONDITIONS 1. USING YOUR DISCOUNT VOUCHER 1.1 These terms and conditions (together with any relevant documents referred to in them (including the Website terms of use)) set out the terms relating to the redemption of Promotional Discount Voucher. The details of the promotional discount will be set out in the description of the specific promotion and the specific terms and conditions for the Discount Voucher. Please note that our standard terms and conditions of sale apply in respect of any bookings placed using Discount Voucher and the Website terms of use for using our site also apply. 1.2 By confirming your order using the Discount Voucher you are accepting these terms and conditions. Any terms which you seek to impose in respect of the order for Discount through this site will not form part of any contract between us. Please read these terms and conditions carefully before confirming your booking. If you have any queries on these terms please contact us before booking using a Discount Voucher. 1.3 To the extent that there is any conflict or inconsistency between these terms and conditions and the Privacy Policy the following order of precedence will apply: Product terms and conditions of sale Promotional Discount Voucher terms and conditions; Website terms of use; Privacy Policy. 1.4 We recommend that you print a copy of these terms and conditions for your future reference. 2. TERMS RELATING TO THE REDEMPTION OF DISCOUNT VOUCHER 2.1 How To Redeem Discount Voucher - You must sign up via the web address (URL) shown on the Discount Voucher when placing your booking online. 2.2 Only one Discount Voucher can be used per booking. 2.3 You cannot use a Discount Voucher in conjunction with any other sales discounts or promotional offers unless the specific terms relating to the Promotional Discount Codes state that you can combine the Promotional Discount code with other offers. 2.4 Generally, Discount Vouchers can only be used for one booking. 2.5 The Discount Voucher will expire on the date specified in the specific terms relating to the Discount Voucher, or before subject to availability of which we will notify you via the website. You cannot use the Promotional Discount Voucher after this date. 2.6 Discount Vouchers have no cash redemption value. 2.7 Our standard terms and conditions of sale apply in respect of any orders placed using Discount Vouchers and the Website terms of use for using our site also apply. 2.8 We reserve the right to vary or discontinue the Discount Voucher scheme at any time. 3. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS 3.1 We have the right to revise and amend these terms and conditions of sale from time to time including to reflect changes affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our site's capabilities. 3.2 You will be subject to the policies and terms and conditions of sale in force at the time that you use your Discount Voucher, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you). 4. LAW AND JURISDICTION These terms and conditions will be governed by English law. Any dispute or claim arising out of or in connection with these terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
